1. Refund & Return Policy

At My Sefer, your satisfaction with every purchase is important to us. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:

• The item is in its original, unused condition

• The item is in its original packaging

• The item is not a final sale or clearance item

• Proof of purchase (order number or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or refund:

• Downloadable or digital products (e.g., eBooks, PDFs)

• Personalized or custom-made items

• Items marked as Final Sale

• Items damaged due to misuse or improper handling by the customer

How to Initiate a Return

To start a return, please contact us at info@mysefer.com with your order number and reason for return. Our team will respond within 2-3 business days with instructions on how to proceed.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that original shipping charges are non-refundable, unless the return is due to our error.

Exchanges

If you received a damaged or defective item, we are happy to exchange it. Please email us at info@mysefer.com within 7 days of receiving your order with photos of the damaged item.